Terms and Conditions

1. Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

2. Invoicing and Payments

Web Fixes shall submit invoices in line with the timescales above. Invoices are normally sent via email only. Payment is due on receipt of the invoice by the Client.

Payment for services is due by online payment method integrated on the Web Fixes Website (www.web-fixes.com) and you may choose to pay either via your PayPal account OR Credit Card/Debit Card given in the payment option.

3. Turnaround Time and Data Control

Web Fixes will install and publicly post or supply the Client’s website by the date specified in the project proposal, or at the date agreed with Client upon Wombat Creative receiving initial payment, unless a delay is specifically requested by the Client and agreed by We Fixes.

During the project, Web Fixes will require the Client to provide website content; text, images, movies and sound files, along with any relevant background information.

As Web Fixes are providing online monthly subscription services as well, it will be monitored as per project/plan chosen by the Client. Monthly subscription is automatically renew after 30 days of subscription. Client can cancel the subscription any time before 30 days.

4. Free Trial Use

Web Fixes are offering free trial for 5 days. Client’s payment will not be deducted up to 5 days of trial. When the Client is satisfied and used 5 days free trial service, the amount will be charged automatically from the Debit/Credit card attached to the Web Fixes OR PayPal account linked with Web Fixes for the purpose of transactions.

5. Client Review

Web Fixes will provide chat system and completed user dashboard to the client. Client can create ticket, submit ticket, and review the work quality. Web Fixes will also provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Web Fixes otherwise within ten (10) days of the date the materials are made available to the Client.

6. Failure to Provide required content

Web Fixes is excited and determined to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.

This is why we ask that the Client provides all the required information in advance. On any occasion where progress cannot be made with the Client’s website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25% of the Charges. If the Services involve Search Engine Optimisation we need the text content for the Client’s site in advance so that the SEO can be planned and completed efficiently.

If the Client agrees to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, do not give us the go ahead to start until you are ready to do so.

NOTE:

Text content must be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages must have the same titles as the agreed website pages. Contact us if you need clarification on this.

Using our content management system the Client is able to keep your content up to date itself.

7. Web Browsers

Web Fixes makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Google Chrome, Microsoft Edge etc.). The Client agrees that Web FIxes cannot guarantee correct functionality with all browser software across different operating systems.

Web Fixes cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website has been designed and handed over to the Client. As such, Web Fixes reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

8. Auto Subscription

As Web Fixes are providing online monthly subscription services as well, it will be monitored as per project/plan chosen by the Client. Monthly subscription is automatically renew after 30 days of subscription. Client can cancel the subscription any time before 30 days.

9. Access Requirements

If the Client’s website is to be installed on a third-party server, Web Fixes must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

10. Termination

Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. Telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for work completed to the date of first notice of cancellation for payment in full within thirty (30) days of subscription or one time project.

11. Confidentiality

Each party (the Receiving Party) shall use its reasonable endeavours to keep confidential all information and documentation disclosed by the other party (the Disclosing Party), before or after the date of these Terms, to the Receiving Party or of which the Receiving Party becomes aware which in each case relates to any software, operations, products, processes, dealings, trade secrets or the business of the Disclosing Party (including without limitation all associated software, specifications, designs and graphics) or which is identified by the Disclosing Party as confidential (the Confidential Information) and will not use any Confidential Information for any purpose other than the performance of its obligations under these Terms. The Receiving Party shall not disclose Confidential Information to any third party without the prior written consent of the Disclosing Party. This clause shall survive the termination of these Terms for whatever cause.

During the term of these Terms the Receiving Party may disclose the Confidential Information to its employees and sub-contractors (any such person being referred to as the Recipient) to the extent that it is reasonably necessary for the purposes of these Terms. The Receiving Party shall procure that each Recipient is made aware of and complies with all the Receiving Party’s obligations of confidentiality under these Terms as if the Recipient was a party to these Terms.

The obligations in this clause 11 shall not apply to any Confidential Information which is:

  • at the date of these Terms already in, or at any time after the date of these Terms comes into, the public domain other than through breach of these Terms by the Receiving Party or any Recipient;
  • furnished to the Receiving Party or any Recipient without restriction by a third party having a bona fide right to do so; or
  • required to be disclosed by the Receiving Party by law or regulatory requirements, provided that the Receiving Party shall give the Disclosing Party as much notice as reasonably practicable of the requirement for such disclosure.

All tangible forms of Confidential Information, including, without limitation, all summaries, copies, excerpts of any Confidential Information whether prepared by the Disclosing Party or not, shall be the sole property of the Disclosing Party, and shall be immediately delivered by the Receiving Party to the Disclosing Party upon the Disclosing Party’s request or the termination of these Terms (whichever is earlier). The Receiving Party shall not copy, reproduce, publish or distribute in whole or in part any Confidential Information without the prior written consent of the Disclosing Party.

12. Standard Media Delivery

Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (Word or Google Docs delivered via USB drive, e-mail or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Web Fixes to return to the Client any images or printed material provided for use in creation of the Client’s website, such return cannot be guaranteed.

13. Design Credit

A link to Wombat Creative will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 5% of the total development charges will be applied. When total development charges are less than $1000, a fixed fee of $100 will be applied.

The Client agrees that the website developed for the Client may be presented in Web Fixes’s portfolio, and hereby grants Wombat Creative a worldwide, perpetual, non-exclusive licence to use its name, logo and branding for advertising, marketing and promotional activities.